M-PESA Agents and Dealers

Below are the attached documents with detailed requirements.

Requirements to Become an M-PESA Agent Dealer

• Certificate of incorporation.
• Form CR12 or an equivalent form valid for the last 3 months.
• Copies of IDS of Office Administrators and Primary Assistants as indicated in the application forms.
• Completed agent application forms.

For Agents who do not meet the full requirements of being an M-PESA Agent dealer, should provide the following documents:

• Good conduct
• Business permit
• Identification documents (ID)

Access Channels

• The Agent App
• Agent SIM Toolkit
• M-PESA Organization Portal
• M-PESA Dealer Portal for Head offices

Float Purchase Service

Float Purchase for Super-Agents

Super Agents can confirm the KYC details of the operator requesting the float deposit/withdrawal by:

Asking the operator to present their ID and then dialing *234# on the Super-Agent Till

• Select M-PESA Agent Services
• Select Super Agency KYC
• Enter the Agent Number, Enter the National ID (of the operator requesting the deposit/withdrawal
• Select SEND.

This will populate the Agency Name, Deposit Limit, Withdrawal Limit, and the Operator Name.

The Super-Agent will verify the details against the ID and proceed to offer the service.

M-PESA float availability/deposit/withdrawal (super agency services) are offered by banks in the following models.

Some banks only offer super agency services to M-PESA agents who have bank accounts with them.

As a result, the agent must have a bank account with the respective bank to receive the services. These banks are:

• Co-operative Bank
• Diamond Trust Bank (DTB)
• Barclays Bank

Kenya Commercial Bank (KCB) will offer super agency services to both account and non-account holders, but non-account holders will be able to transact up to KES100,000 per day.

Other banks offer super agency float deposit/withdrawal services to both account and non-account holders. These banks include:

• NCBA
• Equity Bank
• Family Bank
• N.I.C Bank
• National Bank of Kenya

• Consolidated Bank of Kenya
• I&M Bank
• Spire Bank
• Middle East Bank
• Credit Bank

• African Banking Corporation
• Gulf African Bank
• Co-op Bank
• Housing Finance Co. Of Kenya
• Bank Of Africa

• Transnational Bank
• Jamii Bora Bank
• Chase Bank
• Prime Bank
• UBA

Float Purchase for Sub-Agents

An agent makes a deposit on the M-PESA Trust account – cash, cheque, RTGS, or EFT which is converted to E-money.

When purchasing M-PESA float, the organization will be required to indicate the below information on the deposit slip/EFT/RTGS

• The organization’s Head Office Short Code/Business number as the Beneficiary account number
• The beneficiary Account name is M-PESA Holding Company Limited.
• Beneficiary Bank as Cooperative Bank of Kenya
• The cashier/bank agent shall validate organization details using the available channels before crediting the funds.

The agent can also purchase float from a Super-Agent.

M-Pesa Agent Business Loan

This is a credit facility that is offered to M-PESA Agents.

M-PESA Agents can borrow between Ksh 5,000 to 10,000,000 for their M-PESA Agency.

As an M-PESA Agent, you will be charged a fee of 0.123 % of the total value of the amount requested.

Benefits of M-PESA Agent Business Loan

• M-PESA Agents can access credit for working float to enhance their customer deposit.

Eligibility

This service is available for M-PESA Agent Head offices.

M-PESA Agent Business Loan Qualification.

• The setting of the Loan limit for the M-PESA Agent Head Office is based on the M- PESA Agent till activity.
• You must have been an active M-PESA Agent Head Office for at least 3 months.

• You should not have been blacklisted or suspended within the last year.

Registration for the M-PESA Agent Business Loan

• Dial *234*3#
• Select M-PESA Agent Business Loan
• Enter Head Office Number

• Enter Primary Assistant ID
• Accept the terms and conditions to opt-in.
• Dial *234*3#
• Select M-PESA Agent Business Loan
• Select Pay Loan

• Select The Financier

You can opt out of the M-PESA Agent Business Loan if you do not have any outstanding loans.

M-PESA Agent Head Office till is either suspended or frozen will not be allowed to use the M-PESA Agent Business Loan service.

If you have a loan with M-SHWARI & KCB M-PESA, you will be allowed to borrow M-PESA Agent Business Loan, since this is a different Loan Service.